Question 1

What is Beni Brew?

Accepted Answer

Beni Brew is a Chicago-based mobile coffee cart. We bring a fully equipped espresso setup and a trained barista to your event, and we also ship a small selection of our favorite goods online.

Question 2

What areas do you serve?

Accepted Answer

We're based in Chicago and serve the city and surrounding suburbs. If your venue is a bit farther out, get in touch — we can often travel for the right event (a small travel fee may apply).

Question 3

How do I book Beni Brew for my event?

Accepted Answer

Head to our booking page, choose a package, and pick your date, guest count, and any add-ons. We'll generate a quote instantly. Once you pay the deposit, your date is locked in.

Question 4

How far in advance should I book?

Accepted Answer

We recommend booking at least two to three weeks ahead, and earlier for weekends and the busy season. Popular dates fill up quickly, so the sooner you reserve, the better.

Question 5

What's included in a package?

Accepted Answer

Every package includes our cart, a professional barista, and everything needed to serve your drink menu — cups, ingredients, and full setup and cleanup. The exact inclusions are listed on each package.

Question 6

Is a deposit required to reserve my date?

Accepted Answer

Yes. A deposit secures your date and the remaining balance is due before the event. You'll see the exact deposit and balance on your quote before you confirm anything.

Question 7

What if I need to cancel or reschedule?

Accepted Answer

Life happens — reach out as early as you can and we'll do our best to accommodate a new date. The full cancellation and rescheduling terms are included with your booking confirmation.

Question 8

How long does shipping take?

Accepted Answer

Online orders are usually processed within one to two business days and arrive within a few days after that, depending on where you are. We'll email tracking as soon as your order ships.

Question 9

How can I track or find my order?

Accepted Answer

Once your order ships you'll get an email with a tracking link. You can also look up any order anytime from our Find your order page using your email and order number.

Question 10

How do gift cards work?

Accepted Answer

Choose any amount and we'll email a gift card with a unique code to you or straight to your recipient. It can be redeemed toward online orders at checkout.

Question 11

Do gift cards expire?

Accepted Answer

No — our gift cards never expire, so there's no pressure to spend the full balance all at once. Any remaining balance stays on the card for next time.

Question 12

When is the gift card delivered?

Accepted Answer

Right away. As soon as your payment clears, we email the code to your recipient and send a receipt to you.

Question 13

Can I use a gift card for event bookings?

Accepted Answer

Yes. Gift cards work toward both online shop orders and mobile coffee-cart event bookings — just mention it when you book.

Question 14

How do I check my gift card balance?

Accepted Answer

Visit the gift card balance page and enter your code to see the remaining amount anytime.

Frequently asked questions

General

Events

Orders & shipping

Gift cards